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Home>Knowledge Base>Remote Power Switch Products>I can login to my remote power switch successfully over the web from my computer browser, however when I use my cellphone browser I can't login. What is happening?
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Article ID77
Created On3/1/2013
Modified3/1/2013
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I can login to my remote power switch successfully over the web from my computer browser, however when I use my cellphone browser I can't login. What is happening?

Cellphones may capitalize the first letter of your user name and/or password. For instance, if your user name needs to be admin the cellphone will automatically change the first letter to a capital A or Admin.  This is causing the login problems.  Try turning off this feature or double the first character and then edit the word and remove the capital letter.  Example: Type aadmin which the cell phone will turn into Aadmin and then go back and remove the capital A to get the admin before submitting the name.





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